Case Study: Great River Health achieves unified HIPAA-compliant messaging and real-time on-call scheduling with Symplr Clinical Communications

Enhancing Clinical Communication with HIPAA-Compliant Messaging and Scheduling at Great River Health

Great River Health, a regional health system with 120 providers, 1,200 employees, two hospitals and 11 non-acute facilities, struggled with fragmented, non‑HIPAA‑compliant communications and an Excel‑based on‑call scheduling process that couldn’t work enterprise‑wide or support diverse devices and roles. After evaluating options, Great River Health selected Symplr’s Clinical Communications solution (formerly Halo Health) to address these gaps.

Symplr deployed symplr Clinical Communications across the system—supporting 1,626+ users, 25+ clinical and critical care teams and 86+ on‑call schedules—replacing the basic messaging app and manual schedules with HIPAA‑compliant messaging, image‑sharing, and native on‑call scheduling. As a result, Symplr unified clinical and non‑clinical staff on one platform, enabled real‑time schedule changes and immediate clinician contact, and improved care coordination and operational efficiency across the health system.

Great River Health

Angie Box

Director of Clinical Informatic