Case Study: Southern U.S. Healthcare Organization achieves timely, accurate payments and centralized provider data with Symplr Provider Platform

Cloud-Based Credentialing Platform Boosts Timeliness, Accuracy and Efficiency for Southern U.S. Healthcare Organization

Southern U.S. Healthcare Organization — a three‑hospital system with 1,350+ providers, 950+ licensed beds and 1.5 million outpatient encounters — struggled with fragmented, manual provider data kept in paper files and Excel, slow reporting, and an ineffective payer‑enrollment process that caused late or inaccurate payments. To address this, the organization implemented the cloud‑based symplr Provider Platform from Symplr (including modules for privileging, licensing, application management and payer enrollment).

Symplr centralized the provider data repository, automated updates and security‑gated access, and integrated payer enrollment so most fields (90–95%) are auto‑populated from verified records. The result: instant access to provider information, on‑time and accurate payments, elimination of much manual rekeying (the Medical Staff Affairs director estimated the system replaced the need for three additional FTEs), and the ability to export large queries (1,000 providers) in about 60 seconds — delivering measurable speed, accuracy and efficiency gains for the health system thanks to Symplr.