Case Study: Baystate Health achieves 20-minute peer referencing and 98% completion with Symplr

Baystate Health's New Digital Peer Referencing Integration Is a Dream Come True

Baystate Health, a five-hospital system in Springfield, MA with 1,600 physicians and large outpatient and surgical volumes, faced slow, error-prone peer referencing that delayed hires and strained a seven-person credentialing team. Peer references could take up to five weeks, only about 70% were returned correct and complete, and credentialing staff spent roughly 60% of their time on peer referencing. To address this, Baystate integrated Symplr’s provider data management solution, symplr Provider, with SkillSurvey’s digital peer referencing.

The Symplr/SkillSurvey integration automated outreach, reminders, digital forms, and data cascade back into symplr Provider, cutting peer reference turnaround to 20 minutes and boosting correct completions to 98% (a 28% improvement). Credentialers now spend about 10% of their time on peer referencing (down from 60%), new hires start on time, compliance and customer satisfaction rose by 50%, and the solution cost Baystate roughly 70% less than adding another FTE—delivering measurable operational and financial benefits from Symplr’s implementation.

Baystate Health

Barbara E. Prats

Manager