Case Study: Whitlock Cosmetic Center streamlines EHR migration with Symplast

Whitlock Cosmetic Center migrates 9 years of patient data with Symplast

Whitlock Cosmetic Center, a cosmetic surgery practice, faced high renewal fees and inefficiencies from its outdated, server-based PatientNOW EHR/PM software. Their challenge was to switch to a better, cloud-based system without losing nine years of valuable patient data, clinical notes, and multimedia files. They turned to the vendor Symplast for its cloud EHR/PM solution.

Symplast implemented a smooth transition process that included a customized data migration to import all historical PatientNOW records. The solution featured virtual training, change management, and an on-site go-live supported by the Symplast team for two and a half days. The result was a successful, pain-free switch to a more efficient, mobile-first platform, giving the practice new capabilities and a significant operational advantage.

Whitlock Cosmetic Center