Case Study: Whitlock Cosmetic Center achieves a smoother EHR migration with Symplast

Whitlock Cosmetic Center - Customer Case Study

Whitlock Cosmetic Center, a cosmetic surgery practice, faced an expensive renewal for its outdated, server-based PatientNOW EHR/PM software. The system was restricted to Windows PCs and created staff inefficiencies, prompting the need for a modern, cloud-based solution. The practice's primary goal was to switch to a better software platform without losing nine years of critical patient data, clinical notes, and multimedia files.

The vendor, Symplast, provided its mobile-first cloud EHR/PM platform and a comprehensive implementation service. Their team executed a smooth data migration from PatientNOW, transferring clinical notes, demographics, appointments, and multimedia. The solution included virtual training and a crucial 2.5-day on-site implementation to ensure a confident go-live. The results were a highly efficient transition and new operational capabilities; the practice gained a robust, cloud-based system that provided a significant advantage in patient contact and office efficiency.

Whitlock Cosmetic Center

Bryan Whitlock

Whitlock Cosmetic Center