Case Study: Singleton Council achieves faster water issue resolution with Symphony3

Singleton Council saves 1,000 hours with Symphony3

Singleton Council faced a challenge where its customer service and field teams worked in separate, disconnected systems. This manual process for transferring service requests between its Civica Authority CRM and Retriever works management system was slow, error-prone, and caused delays in resolving water and sewer issues for the community. They partnered with Symphony3 to implement an automated solution using the SmartGlue integration platform.

The solution implemented by Symphony3 automatically synced service requests, job details, and property data between the two systems in real time. This eliminated manual handovers and duplicated data entry, resulting in faster issue resolution for residents. The project saved the council thousands of hours in staff time and tens of thousands of dollars, freeing employees to focus on higher-priority work.

Singleton Council