Case Study: Singleton Council achieves improved safety compliance with Symphony3's Retriever to Donesafe integration

Singleton Council records 350 submissions per month with Symphony3

Singleton Council, a local government body in New South Wales, faced a challenge where its field workers were required to switch between two separate applications to complete mandatory safety forms and manage their jobs, leading to low compliance and significant legal risk. Symphony3 implemented its SmartGlue integration to connect the field service platform Retriever with the safety system Donesafe.

The solution replicated the safety form within the workers' primary system, eliminating the need to switch apps. As a result, Symphony3 helped Singleton Council achieve over 350 form submissions per month and a significant increase in safety compliance, providing a full auditable record for every job.

Singleton Council