Case Study: Paintback achieves a scalable, integrated customer experience with Symphony3

Paintback automates 95% of A&D paint pickup updates with Symphony3

Paintback, an Australian product stewardship organization for the paint industry, faced challenges with an old CMS that couldn't scale with its rapid growth. Their initial website was not visually appealing and required manual, error-prone updates from their CRM. They partnered with vendor Symphony3 for the design and implementation of a new digital platform.

Symphony3 delivered a new website and customer portal on a secure platform, integrated with Microsoft Dynamics and third-party supplier systems. The solution automated processes, provided a scalable technology stack that handled high traffic volumes from nationwide advertising, and gave Paintback staff the ability to easily manage the site. Symphony3's work resulted in a great online customer experience with a clear brand identity and a fully supported SaaS solution.

Paintback