Case Study: Paintback automates 100% of calls with Symphony3's Amazon Connect call centre

Paintback automates 80% of calls in 4 weeks with Symphony3

Paintback, an Australian product stewardship organization for the paint industry, faced a hard deadline to replace its expensive and manual third-party call center. They engaged vendor Symphony3 to gain direct control over their customer service operations and implement a modern, automated solution.

Symphony3 deployed a call center solution using Amazon Connect, which was implemented within four weeks to meet the deadline. The results were transformative, with 100% of calls now automated and 80% of customer queries handled without agent involvement. This provided Paintback with clear visibility over performance and freed them from dependency on a third party.

Paintback