Case Study: Lismore City Council achieves seamless multi-service digital delivery with Symphony3

Lismore City Council replaces 3 critical systems before the 31 December 2025 deadline with Symphony3

Lismore City Council faced a critical challenge when the vendor for its three essential systems—parking permits, cemetery records, and animal care facility management—was shutting down. Without replacements, key citizen services would be disrupted. The council partnered with vendor Symphony3 to build new solutions on a single platform before the December 2025 deadline.

Symphony3 delivered three integrated systems on a Drupal platform. The results included a streamlined public portal for services, automated data syncing that saved staff time, and improved data validation. Symphony3 successfully replaced all three systems before the deadline, ensuring no disruption to citizen services.

Lismore City Council