Case Study: Horowhenua District Council achieves faster, real-time service delivery with Symphony3 SmartGlue

Horowhenua District Council saves 100 hrs annually with Symphony3

The Horowhenua District Council was facing significant digital challenges due to its reliance on unsupported, fragile integrations. Their ad-hoc systems caused data syncs to take over 24 hours, forcing staff to manually handle requests and leaving residents waiting for services. The council partnered with vendor Symphony3 to replace this approach with their SmartGlue integration platform.

Symphony3 implemented SmartGlue to seamlessly connect the council's core Civica ERP system with other applications like OpenForms, enabling real-time data synchronization. This solution saved hundreds of staff hours annually and tens of thousands of dollars per connector by eliminating manual processes. Residents now receive faster, more reliable services, and the council has a secure, government-grade platform for future enhancements. Symphony3's collaborative approach included extensive training, empowering Horowhenua's staff to monitor and manage their own integrations.

Horowhenua District Council