Case Study: Horowhenua District Council streamlines resident reporting with Symphony3 SmartGlue

Horowhenua District Council automates Antenno CRM intake with Symphony3, creating 93 records a month

Horowhenua District Council faced the challenge of manually re-entering resident reports from the Antenno mobile app into their Authority CRM system. This time-consuming administrative task diverted staff from higher-priority work and threatened to become more burdensome as request volumes grew. To modernize this process, the council partnered with vendor Symphony3 to implement an automated integration.

Symphony3 implemented a one-way SmartGlue integration to automatically create a CRM record for each Antenno submission, capturing all report details and linking it for a direct response. This solution freed staff from manual data entry, allowing them to focus on service delivery. Since going live, Symphony3's integration has automatically created an average of 93 CRM records per month, significantly improving operational efficiency.

Horowhenua District Council