Case Study: Hobsons Bay City Council streamlines forms and integrations with Symphony3

Hobsons Bay City Council modernizes integration with Symphony3 in a 3-year roadmap

Hobsons Bay City Council faced the challenge of having no information management roadmap, which resulted in disconnected systems and multiple standalone forms solutions. This led to significant internal inefficiencies and a poor customer experience. To address this, they partnered with Symphony3 to implement SmartGlue integration tools and develop a new strategy.

Symphony3 delivered a comprehensive solution, including a 3-year information management roadmap and integration with multiple core business systems. This provided the council with automation for enhanced operational efficiency, effective API management, and the ability for staff to self-manage forms. The outcome was a streamlined process that reduced manual effort and empowered Hobsons Bay to continuously improve its customer experience.

Hobsons Bay City Council