Case Study: Golden Plains Shire Council improves digital service delivery with Symphony3

Golden Plains Shire Council modernizes 56 communities with Symphony3

Golden Plains Shire Council faced the challenge of a cluttered website and poor search functionality, making it difficult for citizens to find information. With no integration to their core internal systems, staff were burdened with manual data entry and errors, and they lacked the tools to create engaging content. The council engaged vendor Symphony3 to address these issues through a digital transformation on their platform.

Symphony3 delivered a new, compliant website built on their shared Drupal 9 platform with advanced Solr search. The solution integrated online forms with the council's core business systems, automating processes to eliminate manual work. This provided a superior customer experience and resulted in significant cost savings by reusing pre-developed components. The fully trained staff were empowered with better digital tools to manage content independently.

Golden Plains Shire Council