Case Study: Glen Eira City Council streamlines self-service and internal workflows with Symphony3

Glen Eira City Council saves thousands of hours each year with Symphony3

Glen Eira City Council faced a challenge with outdated, paper-based internal processes and a lack of digital services for residents, which caused staff frustration and required manual data entry into their core systems. To address this, they partnered with vendor Symphony3 to develop new integrated portals.

Symphony3 delivered an internal forms portal and a web-based self-service kiosk for residents, integrating them with the council's systems including Microsoft Active Directory, Infor Pathway, and HP Content Manager. The solution streamlined processes through automation and advanced workflows, saving thousands of hours annually by eliminating double data entry and freeing staff to focus on value-adding services.

Glen Eira City Council