Case Study: Colac Otway Shire Council modernises digital services with Symphony3

Colac Otway Shire Council serves 21,500 residents 24/7/365 with Symphony3

Colac Otway Shire Council was struggling with limited digital infrastructure that failed to meet modern citizen expectations. Outdated systems, including PDF forms and a disconnected intranet, created frustrating experiences for residents and trapped staff in manual processes. They partnered with Symphony3 to implement a new integrated customer portal and intranet.

Symphony3 delivered a secure platform that integrated directly with the council's core systems. The solution provided staff with the tools to rapidly deploy forms and digital services independently. This resulted in citizens gaining 24/7 access to services, the automation of manual processes, and the creation of a modern, scalable digital foundation for the community. Symphony3's approach also included ongoing support and management of the system.

Colac Otway Shire Council