Case Study: Colac Otway Shire Council improves secure online payments with Symphony3 eCommerce digital forms

Colac Otway Shire Council improves citizen experience and cuts manual payment handling with Symphony3

Colac Otway Shire Council sought to modernize its digital services and improve cybersecurity for its residents. The challenge was that residents had to download and complete PDF forms, including entering payment details, which created a complex user experience and introduced significant security risks. They partnered with Symphony3 to implement a new eCommerce digital forms solution.

Symphony3 delivered an integrated solution featuring online digital forms and a secure online payment capability. This eliminated the need for residents to handle PDFs and manually submit payment information. The results included an improved, user-friendly experience for the community, strengthened cybersecurity, and a reduction in manual administrative processing for the council. Symphony3's solution provided stronger protection for customer data throughout the transaction process.

Colac Otway Shire Council