Case Study: Banyule City Council achieves faster patient onboarding with Symphony3 integration

Banyule City Council speeds up onboarding for 130,000 residents with Symphony3

Banyule City Council, a local government body in Melbourne, faced the challenge of managing its community care services across two separate systems, Civica Authority and CarelinkPlus. This disjointed approach created administrative delays, duplicated efforts, and potential for data inaccuracies. To address this, the council partnered with Symphony3 to achieve a more integrated and efficient digital environment.

Symphony3 implemented its SmartGlue integration to seamlessly connect the council's systems. The solution automated the synchronization of employee and patient data between the Civica Altitude ERP and the Carelink system in real-time and overnight. This resulted in faster onboarding for clients and carers, improved financial accuracy, and a significant reduction in manual data handling for staff, allowing them to focus more on delivering improved services to the community. The collaboration with Symphony3 successfully streamlined the council's operations.

Banyule City Council