Case Study: Banyule City Council achieves faster permit approvals with Symphony3

Banyule City Council issues permits in days not weeks with Symphony3

Banyule City Council, a local government in Melbourne, faced a slow and inefficient manual process for permit applications. This system, which relied on re-entering data and emailing updates between departments, was prone to errors and resulted in long waiting times for residents. To address this digital challenge, the council partnered with vendor Symphony3 to automate its planning and permit processes.

Symphony3 implemented a solution using its SmartGlue-powered integration to connect the council's online forms with its core business systems. This provided residents with real-time information and automated status updates while streamlining internal workflows. The results were transformative: permits were issued in days instead of weeks, tens of thousands of dollars were saved, and hundreds of staff hours were automated. Symphony3's solution ensured 24/7 service availability and significantly enhanced the digital experience for residents.

Banyule City Council