Case Study: Ballina Shire Council achieves faster, error-free payments with Symphony3

Ballina Shire Council saves $600,000 a year with Symphony3

Ballina Shire Council faced a largely manual and inefficient process for managing payments for business registers like food premises using Civica Authority. Their legacy system required sending letters for fee notifications, offered limited payment tracking, and involved manual reconciliation, creating significant staff effort and potential for errors. They partnered with vendor Symphony3 to find a streamlined, automated solution.

Symphony3 implemented a cloud-hosted Drupal application integrated with Civica and BPOINT. The solution automated the import of fee data, issued personalized payment request emails, and enabled real-time reconciliation of payments back into the authority system. This resulted in the elimination of approximately 5,000 manual hours per annum, cost savings of $600,000 per year, and an ROI delivered within just five weeks. Symphony3's solution dramatically streamlined transactions and improved customer satisfaction for the council.

Ballina Shire Council