Case Study: Ballina Shire Council streamlines impound and register management with Symphony3

Ballina Shire Council replaces register system before 30 June 2026 with Symphony3

Ballina Shire Council faced the urgent challenge of replacing its critical impound and register system before it was shut down. They needed a modern platform to manage impounded animals, abandoned vehicles, and recovered items, and to automate complex fee calculations. The council engaged Symphony3 to implement a new solution to maintain service continuity and provide a foundation for future enhancements.

Symphony3 delivered a configurable digital platform that consolidated the management of all registers into a single system. The solution automated fee calculations, simplified record management, and integrated secure staff access. This ensured consistent fee application, saved staff time, and created a flexible system that could easily adapt to the council's changing operational needs without requiring redevelopment.

Ballina Shire Council