Case Study: UCLA Health achieves faster, more targeted hiring for hard-to-fill specialty roles with Symphony Talent

Helping Ucla Health Hire for Hard-to-fill Specialty Roles With a Compelling, Thoughtful Employer Brand

UCLA Health partnered with Symphony Talent to strengthen its employer brand and solve acute hiring challenges in the hyper-competitive Los Angeles market. With low unemployment and strong competition from tech companies, UCLA struggled to fill specialty clinical roles (like specialty nurses, nurse practitioners and physician assistants) and sought to attract non-clinical tech and IT talent amid a perception that healthcare only hires doctors and nurses.

Symphony Talent overhauled UCLA Health’s career site to deliver a personalized, seamless candidate experience, improved job search and enhanced job descriptions, plus dynamic image- and video-rich content and CRM functionality (including a “white glove” physician site). The changes produced clear gains: 38% reduction in job search bounce rates, 30% fewer multiple search-results page views, 49% reduction in time spent on job search and a 12% lift in conversion rates.

UCLA Health