Case Study: United Breweries Limited achieves lower costs and streamlined IT operations with Symphony Summit

United Breweries reduces costs and streamlines IT Operations with SUMMIT Service & Availability Management

Manipal Global Education Services sought better visibility, transparency and student engagement across functions, struggling with fragmented processes and high volumes of student issues. United Breweries Limited, India’s largest beer company, faced a separate but related challenge: multiple siloed legacy IT systems across 18 breweries that drove up support and customization costs, impeded multi-location operations, and limited real-time reporting and SLA adherence.

Both organizations implemented consolidated, cloud-based solutions to address these gaps. Manipal adopted a single platform with multi-channel engagement (including IVR) to streamline issue handling, improve student experience and connectivity across university functions—resulting in higher re-registration rates and increased satisfaction. United Breweries deployed the Symphony SUMMIT Service and Availability Management suite, replacing disparate tools in under six months to cut costs (no CAPEX), automate workflows, improve uptime and monitoring, deliver real-time dashboards and strengthen SLA compliance and IT productivity.

United Breweries Limited

S. Ramakrishnan

Divisional Vice President of IT,