Case Study: QuEST Global achieves operational efficiencies and reduced IT costs with Symphony SUMMIT

QuEST Global improves operational efficiencies and reduces IT costs by using SUMMIT Service & Asset Management

QuEST Global Engineering, a Singapore‑headquartered engineering services firm supporting 3,500+ users and major aerospace clients, faced fragmented IT tools, complex customizations, high support costs, limited scalability and compliance exposure. The IS team needed real‑time, error‑free support, integrated processes and comprehensive visibility to meet demanding business requirements and accelerate ISO 20000 certification.

After evaluating vendors, QuEST implemented Symphony SUMMIT—starting with Service Management and expanding to Asset Management—to deliver an ITIL‑aligned, integrated platform with real‑time dashboards, customized reporting and knowledge‑base integration. The result was lower operating cost, rapid rollout and adoption, improved operational efficiency, reduced call volumes, 100% compliance enablement (ISO 20000), better decision‑making and higher user satisfaction across its global offices.

QuEST Global

Basavant Patil

Senior Manager of IT, QuEST Global Engineering