Case Study: MSC Software reduces costs and improves service quality with Symphony SUMMIT

MSC Software reduces costs and delivers higher quality of service using SUMMIT Platform

MSC Software, a global leader in multidisciplinary simulation with operations in 20 countries, faced rising complexity and costs from distributed IT monitoring and multiple, region-specific tools. With frequent incidents, new assets and planned consolidation of data centers, the company needed a single, cloud-capable platform to unify Asset, Service and Change Management, server monitoring and reporting while lowering overhead and improving governance.

MSC replaced its legacy environment with the Symphony SUMMIT Platform, rolling out Incident, Asset, Change and Server Monitoring modules in phases. The integrated solution delivered consolidated visibility and built‑in reporting, enabling data center consolidation, reduced IT staff and travel costs, better auditability and faster problem resolution — freeing IT resources for strategic projects and improving overall service levels and productivity.

MSC Software

Himanshu Shah

Director, Global IT, MSC Software