Case Study: Neo PLM achieves higher QA process quality with Symphony Solutions audit services

Neo PLM achieves 8.3 CSAT with Symphony Solutions QA audit

Symphony Solutions conducted a QA audit for its client Neo PLM, a Product Lifecycle Management provider for life sciences companies. The challenge was to conduct an internal audit of QA services to prove the quality of services was at the expected level, particularly following a complex integration project with major systems.

The solution implemented by Symphony Solutions utilized an adjusted internal audit framework to analyze the project across five major areas. Symphony Solutions provided a comprehensive audit summary report, achieving an average customer satisfaction score of 8.3 out of 10. The results justified important findings and defined additional opportunities for improvement, ensuring processes were managed and improving.

Neo PLM