Case Study: Irish Carrier achieves modernized airline operations with Offer & Order Management from Symphony Solutions

Irish Carrier modernizes OOMS with Symphony Solutions across 5+ releases

Symphony Solutions was engaged by Irish Carrier, an airline operating over 100 routes, to modernize its legacy Passenger Service System (PSS). The challenges included transferring complex business logic from the inflexible PSS into a new Offer and Order Management System (OOMS), implementing the New Distribution Capability (NDC) standard, and adhering to a tight release schedule without causing performance degradation.

Symphony Solutions implemented the solution using Agile methodology, focusing on the transfer of custom business logic and the integration of third-party services. The team developed a compatibility layer for NDC APIs and executed a thorough testing strategy. As a result, Symphony Solutions successfully delivered a more robust and scalable OOMS for Irish Carrier, enhancing its personalization and merchandising capabilities through the adoption of the NDC standard.