Case Study: Datalex boosts travel retail platform development and customer service with Symphony Solutions

Datalex scales airline retail support with Symphony Solutions and dozens of specialists

Datalex, a travel retail software company and market leader in digital commerce for the aviation industry, faced challenges in scaling its teams to support its complex platform and meet the needs of its airline customers. They needed to quickly onboard experts onto their large product, create new teams with specific aviation industry experience, and ensure effective coordination between all parties. They partnered with vendor Symphony Solutions for application development and software testing & QA services to address these challenges.

Symphony Solutions provided specialists with extensive experience in the travel industry, including knowledge of IATA standards and system integration. They utilized Agile methodologies to facilitate rapid onboarding and seamless remote cooperation. The results included the successful reactivation of frozen product features and the engagement of several dozen Symphony Solutions experts who were entrusted with independent, crucial tasks in system development, integration, and security for Datalex’s products and end customers.

Datalex