Case Study: a budget airline boosts personalization and performance with Symphony Solutions

a budget airline improves response time by 20% with Symphony Solutions

Symphony Solutions partnered with a budget airline to address challenges stemming from its legacy air search and merchandising engines. The airline required enhanced functionality to deliver personalized offers, but this had to be achieved under strict performance requirements for transactions per second and response times. The primary hurdle was refactoring this complex legacy codebase while simultaneously adding new features.

The solution implemented by Symphony Solutions involved configuring dynamic air bundles based on passenger personas and search parameters. They refactored the legacy code, implemented enhanced memory management, and optimized cache storage. This resulted in a 20% improvement in response time, a significant reduction in memory disk requirements, and increased application stability, all while enabling personalized offers that boosted potential ancillary sales.