Case Study: Frost & Sullivan recognizes Customer Value Leadership with Symphony Commerce's Commerce-as-a-Service platform

2015 North American Commerce as a Service Customer Value Leadership Award

Symphony Commerce, founded in 2013 and headquartered in San Francisco, helps consumer brands and retailers tackle the common eCommerce challenge of juggling branding, promotions, fulfillment, customer service and multiple sales channels while scaling. Many companies face stalled or uneven growth because they rely on disparate systems for storefronts, inventory and order management—creating complexity and blocking rapid expansion.

Symphony’s Commerce-as-a-Service platform unifies template-free web pages, product information, multi-channel merchandising, enterprise-level order/inventory management and multi-warehouse fulfillment (99% of ground packages delivered in two days), with low upfront costs, revenue-share pricing and integrations completed in under eight weeks. The result is faster, steadier growth, higher operational efficiency and simplified channel expansion for clients — recognition that earned Symphony Frost & Sullivan’s 2015 North American Customer Value Leadership Award.

Frost & Sullivan