Case Study: Kubota achieves 24x7 SAP reliability and 25% cost savings with Symmetry's Basis Complete

Kubota - Customer Case Study

Kubota Engine America Corporation (Kubota) faced recurring SAP Basis support problems after a poor outsourcing experience: rising costs, consultant turnover that hurt continuity, and reluctance to off-shore due to language and time-zone concerns. Needing reliable 24x7 coverage while hiring and onboarding internal staff, Kubota engaged Symmetry initially on a block-of-hours contract as a stop-gap measure.

Symmetry moved Kubota from ad-hoc help to its Sym-Remote: Basis Complete managed service, assigning a dedicated consultant plus a backup team who know Kubota’s SAP environment. The service provided continuous coverage, reduced training and continuity headaches, and delivered measurable financial impact—Kubota estimates at least a 25% savings on salaries and benefits—while improving SAP uptime and giving the IT team peace of mind.

Kubota

John Congdon

Senior IT Executive