Case Study: Royal United Mortgage streamlines residual income calculations with Calculators by Symmetry

Royal United Mortgage - Customer Case Study

Royal United Mortgage, a mortgage lender, was spending too much time on a manual and highly specific residual income calculation process during loan underwriting. The team used to rely on one-off calculations, screenshots for auditors, and repeated file reviews to make sure borrowers received accurate pricing, especially when escrow waivers and HPML rules changed the outcome. This slowed the lock desk, increased costs, and made it harder to provide up-to-date quotes and a better borrower experience.

By integrating Calculators by Symmetry from Symmetry Software directly into its loan origination system, Royal United Mortgage built a custom residual income calculator with borrower income, family size, tax rates, area median income, monthly expenses, and debt obligations. Symmetry Software helped the lender launch the tool in just three days and fine-tune it over three weeks, enabling faster and more precise underwriting, broader team access, and the correct interest rate being sent automatically to loan advisors. The result was a quicker workflow, less rework, improved customer experience, and better margin protection.

Royal United Mortgage

Eric Ashton

Vice President of Information Technology