Case Study: Brotherhood of Locomotive Engineers and Trainmen modernizes railroad retirement payroll with Symmetry Software

BLET reduces help desk volume 32% with Symmetry Software

The Brotherhood of Locomotive Engineers and Trainmen (BLET), a major railway labor union, faced a critical challenge in modernizing its complex payroll system for Railroad Retirement taxes. Their unique requirements, including support for over 500 local divisions run by non-accountants, were not met by generic payroll providers. When their third-party software was retired, BLET needed an expert partner and turned to Symmetry Software for its Symmetry Tax Engine.

Symmetry Software implemented its API-first tax engine, which was embedded directly into BLET's custom payroll application. The solution provided accurate Railroad Retirement tax calculations and an AI-powered explanation layer that reduced help desk volume by 32%. This allowed BLET to move off homegrown tools onto a modern platform, achieving a measurable reduction in support burden and building a solid foundation for future growth.

Brotherhood of Locomotive Engineers and Trainmen (blet)