Case Study: Anthem automates tax code lookup with Symmetry Software

Anthem - Customer Case Study

Anthem, a major health benefits company, faced the challenge of manually researching state and local tax codes for disability insurance payments. This labor-intensive process introduced the risk of errors, which could result in recipients owing large, unexpected tax bills. To eliminate this risk and automate the process, Anthem turned to Symmetry Software and its Symmetry Tax Engine.

By implementing the Symmetry Tax Engine, Anthem fully automated its tax lookup and calculation process. The solution was integrated directly into their payment system, ensuring taxes were calculated quickly and accurately, which eliminated the previous manual work and the associated risks for disability recipients. Symmetry Software provided a high-quality, low-maintenance product that received excellent feedback from the Anthem team.

Anthem

Jim Sheafer

Manager II Technology, Specialty IT and Execution