Case Study: Tisséo Voyageurs streamlines transport ticketing with Sylius

Tisséo Voyageurs - Customer Case Study

Tisséo Voyageurs, the operator of Toulouse's public transport network, faced significant challenges with its outdated ticketing platform. The system was inefficient for users and struggled to manage the complex, customized ticketing logic required for different passenger types, leading to high support requests and heavy manual processing. They partnered with Sylius to completely redesign their eCommerce platform.

Using the Sylius framework, the vendor implemented a highly flexible solution that automated complex pricing rules and integrated deeply with Tisséo's internal systems. This resulted in a streamlined, intuitive user experience and greatly reduced the operational burden on internal teams. The Sylius-based platform was launched successfully on schedule, transforming Tisséo's online services into a robust and scalable system tailored to public transport needs.

Tisséo Voyageurs

Olivier Guillory

Department of Information Systems and Innovation