Sykes Enterprises B2B Case Studies & Customer Successes

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Their complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.

Case Studies

Showing 28 Sykes Enterprises Customer Success Stories

search button

From Brick-and-Mortar Retail to SYKESHome

SYKESHome Maximizes Flexibility, Manages Extreme Peak Seasons

High-Fives for Hands-On Simulator Training

Greater Flexibility Returns Greater Results

Building Virtual Training From the Ground Up

SYKES Improves Efficiencies for Technology Partner Through Best Practices & More

Automated Intelligence Creates Upsell Opportunities

Chat Analytics Continues to Deliver Program Performance

SYKES’ Training Revamp Makes Retailer’s Holiday Season Ramp-Up Much Merrier

SYKES Technology Spurs Unprecedented Cost-Savings During Seasonal Ramps

Redesigned Self-Serve Content Improves CX for Education Provider

SYKES’ Self-Service Technology Improves CX for Electronics Brand

SYKESHome Helps Gaming Company Achieve the Next Level of Service

Leading Healthcare Manufacturer Enjoys Better Performance Efficiencies

SYKES Guides Client Into Global Social Media Customer Care Arena

SYKES Drives Client Social Customer-Care Support from 1% to 20%

Increase Performance With the Full Solution

SYKES Improves Customer & Agent Experience for a Major Business Tech Brand

SYKES Guides Major Electronics Brand through Customer Service Transformation

SYKES Knowledge Bot Improves CX for Electronics Retailer

Evolving Partnership Helps Utilities Brand Optimize CX

SYKESHome Transformed Healthcare Partner’s Approach to Customer Care

People & Data Intelligence Create Powerful Digital Transformations

OneTEAM Innovative Approach Increased Efficiency

SYKES’ End-to-End Solution Helps a Travel-Booking Giant’s CX Soar

Digital and Physical Combine to Provide a Great Customer Experience

SYKES Customer Care Accelerates Revenue for a Communications Partner

Upsell Program Triples Revenue While Increasing Customer Satisfaction

No matching case studies