Case Study: TalkTalk achieves PCI DSS compliance and secure payment handling with Sycurio.Voice

TalkTalk secures 18,000 weekly phone payments with Sycurio

TalkTalk, a leading UK telecoms provider, faced the challenge of securing telephone payments to comply with PCI DSS standards. Their previous method of having agents manually input card details was insecure and cumbersome. To protect customer data and achieve compliance, TalkTalk partnered with vendor Sycurio to implement their Sycurio.Voice solution.

The Sycurio solution used DTMF masking technology, allowing customers to securely enter card details via their phone keypad while agents heard only masked tones. This removed sensitive data from TalkTalk's contact center systems entirely. The implementation was a success, enabling the company to become fully PCI DSS compliant. Sycurio's solution securely handles over 18,000 telephone payments per week and millions of transactions annually.

TalkTalk