Case Study: Sutter Physician Services improves patient payments and PCI DSS compliance with Sycurio.Voice

Sutter Physician Services cuts PCI DSS compliance risk and saves hundreds of thousands with Sycurio

Sutter Physician Services, an affiliate of Sutter Health, faced challenges with its contact center payment processes. Their previous system was inefficient and led to patient frustration, while manually entering card data created a significant PCI DSS compliance burden and security risk. They turned to the vendor Sycurio for a solution using their product, Sycurio.Voice.

Sycurio implemented its DTMF masking technology, which allows patients to securely enter payment details via their phone keypad, preventing data exposure to agents or call recordings. This solution successfully descoped much of the contact center environment from PCI DSS compliance, avoiding potential noncompliance fees. Sutter Physician Services also improved the patient experience and strengthened overall data security with the Sycurio solution.

Sutter Physician Services