Case Study: Sky improves data security and cuts PCI DSS compliance costs with Sycurio

Sky cuts PCI DSS compliance time and cost by 50% with Sycurio

Sky, a major UK and Ireland broadcaster and communications provider, faced significant challenges in securing customer payment data across its vast contact center network. Their existing method of pausing call recordings was complex, costly, and did not reduce their PCI DSS compliance scope, which included thousands of in-house and outsourced agents. They partnered with vendor Sycurio to find a solution that would improve security and simplify compliance.

Sycurio implemented its Sycurio.Voice solution, which allows customers to input card details directly via their phone keypad, preventing the data from ever entering the contact center environment. This removed most of Sky's operations from PCI DSS scope. The solution was integrated with their existing Genesys platform and rolled out successfully. As a result, Sycurio cut Sky's time and cost of PCI DSS compliance by 50%, conservatively saving two years on the program, while also improving the customer experience.

Sky