Case Study: RNIB achieves PCI DSS compliance for homeworking fundraisers with Sycurio.Voice

RNIB secures 140 homeworking fundraisers with Sycurio

The Royal National Institute of Blind People (RNIB) faced a significant challenge in achieving PCI DSS compliance for its 140 home-based telephone fundraisers who process card-not-present donations. The charity needed an economically viable, industry-leading solution that would secure its distributed contact center environment without compromising the donor experience. They partnered with Sycurio to implement its Sycurio.Voice product to address this complexity.

Sycurio's solution utilized DTMF masking to allow donors to input card details directly via their phone keypads, ensuring agents could not see or hear the sensitive information. This patented method also routed data directly to the payment service provider, bypassing RNIB's internal systems. The implementation made the charity fully PCI DSS compliant, considerably reduced the number of required security controls, and provided donors, including the elderly and visually impaired, with a simple and secure payment method that strengthened their trust.

RNIB