Case Study: One Family achieves PCI DSS compliance and secure phone debit card payments with Sycurio

One Family removes PCI DSS scope for phone payments with Sycurio

One Family, the UK's largest child trust fund provider, faced a challenge as its customers increasingly requested online and telephone investment facilities. The only existing payment options involved delayed direct debit forms or in-person branch payments. One Family needed a cost-effective debit card payment solution that would not add onerous PCI DSS compliance burdens to its operations, which led them to partner with vendor Sycurio.

Sycurio implemented its Sycurio.Voice solution, which allowed customers to enter card data via their telephone keypad while the agent remained on the line, completely removing the call center from PCI DSS scope. The solution was successfully integrated with One Family's systems, and the implementation was a coordinated team effort. As a result, employees were freed from transcribing card data, customers gained a convenient payment channel, and One Family plans to extend the use of Sycurio's technology across its other products and services.

One Family