Case Study: Northumbrian Water Group achieves PCI DSS-compliant phone payments with Sycurio.Voice

Northumbrian Water Group cuts PCI DSS controls from 406 to 14 with Sycurio

Northumbrian Water Group needed a PCI DSS compliant solution for its new retail division, NWG Business, to securely take customer payments over the phone without disrupting service. They partnered with vendor Sycurio and implemented its Sycurio.Voice product to meet this challenge while ensuring customer data security and maintaining a high quality of service.

The solution from Sycurio used DTMF masking technology to completely remove agents from the payment process, sending card data directly to the payment service provider. This significantly enhanced security and reduced the number of required PCI DSS controls from 406 to just 14, drastically lowering compliance costs and risk for NWG Business.

Northumbrian Water Group