Case Study: iGO4 transforms its contact center and strengthens PCI DSS compliance with Sycurio.Voice

iGO4 protects 350 agents and 20+ brands with Sycurio

iGO4, an online insurance broker, faced the challenge of securing sensitive payment card data in its contact centers while maintaining regulatory compliance. Their manual stop-start recording process was inefficient and risky. Partnering with Sycurio, they sought to implement a solution that would eliminate agent exposure to card data and support their expansion into home working.

Sycurio implemented its Sycurio.Voice DTMF masking solution, which automatically redacts payment data from call recordings. This allowed iGO4 to confidently ramp up its homeworker program, boost agent retention, and eliminate the need to manually monitor all call recordings. The Sycurio solution provided a seamless integration and added a robust layer of protection to iGO4's payment environment.

iGO4