Case Study: Health and Care Professions Council achieves PCI DSS-compliant phone payments with Sycurio.Voice

HCPC keeps 16 professions compliant with Sycurio.Voice

The Health and Care Professions Council (HCPC), a UK health sector regulator, faced the challenge of securely taking registration fee payments over the phone while maintaining strict PCI DSS compliance. Their legacy system made compliance impossible and threatened their values of transparency. They needed a solution that would protect sensitive card data without imposing restrictive "clean room" policies on their staff.

HCPC implemented Sycurio's Voice product, which allows callers to enter payment details directly via their keypad while DTMF masking technology prevents agents from hearing or recording the data. This solution from Sycurio removed the PCI DSS compliance challenges, drastically reduced payment issues, and eliminated the need for onerous security restrictions. The result was a secure, efficient payment process that supported a positive workplace culture and protected the organization's essential operations and reputation.

Health and Care Professions Council (HCPC)