Case Study: Consolidated Communications reduces PCI DSS compliance costs with Sycurio

Consolidated Communications secures 60-agent phone payments with Sycurio

Consolidated Communications, a major American broadband and telecommunications provider, faced the challenge of securing phone payments and reducing the cost and complexity of its PCI DSS compliance. To safeguard customer data and protect its network infrastructure, the company turned to vendor Sycurio to implement its Sycurio.Voice solution.

Sycurio's solution utilized DTMF masking technology to ensure sensitive payment card data never entered the contact center's IT systems, keeping them out of scope for PCI DSS. This not only streamlined compliance and reduced risk but also provided operational flexibility, which proved critical when the company successfully moved to a distributed work-from-home model for its agents. Sycurio enabled Consolidated Communications to securely serve all customers while maintaining compliance.

Consolidated Communications