Case Study: Caravan and Motorhome Club achieves PCI DSS compliance with Sycurio.Voice

Caravan and Motorhome Club secures 110-agent contact center with Sycurio

The Caravan and Motorhome Club, a large membership organization, faced a significant challenge in achieving PCI DSS compliance for telephone payments handled by its 110-agent contact center. With thousands of daily calls and seasonal peaks, the club needed a secure way to process payments without redirecting members or capturing sensitive card data on call recordings. The vendor, Sycurio, provided its Sycurio.Voice solution to address this compliance issue.

Sycurio implemented its Sycurio.Voice solution, which uses DTMF masking to allow members to input card details via their phone keypad, keeping data obscured from agents and entirely bypassing the club's IT infrastructure. This solution ensured full PCI DSS compliance, enhanced agent productivity by shortening calls, and was well-received by members for its security and ease of use. The Caravan and Motorhome Club was highly satisfied with Sycurio's implementation and is now exploring further applications of the system to protect other sensitive member data.

Caravan and Motorhome Club