Case Study: Amica achieves stronger payment security and seamless customer service with Sycurio.Voice

Amica secures 1,000 CSRs’ card payments with Sycurio

Amica, a major mutual insurance company, faced the challenge of securely processing credit card payments over the phone while maintaining PCI DSS compliance. Their customer service representatives had to handle sensitive data, creating security risks and workflow complexities. To address this, Amica sought a solution from vendor Sycurio.

Sycurio implemented its Sycurio.Voice payment security software. This solution allows customers to enter payment details directly via their phone keypad, keeping the data masked from representatives and bypassing Amica's systems entirely. The results included a new level of data security and maintained superior customer service, as representatives stay on the line throughout the transaction. Positive feedback highlighted the speed and privacy of the process, with Sycurio providing a responsive and accommodating deployment.

Amica