Case Study: AGL cuts PCI DSS compliance costs with Sycurio

AGL cuts PCI DSS compliance costs for 3.8 million customer accounts with Sycurio

AGL Energy, one of Australia's leading energy retailers, faced the challenge of securely managing high volumes of telephone payments while controlling the significant costs associated with PCI DSS compliance. With many customers preferring to speak to an agent, sensitive card data was flowing through their contact center infrastructure, requiring extensive and expensive security controls. AGL turned to vendor Sycurio for a solution to this problem.

Sycurio implemented its Sycurio.Voice solution, which allows customers to enter card details via their telephone keypad instead of speaking them. The data is sent directly to the bank, removing it from AGL's contact center environment. This solution from Sycurio dramatically reduced PCI DSS compliance costs for AGL. It also improved customer security and service, as agents can continue the conversation while the customer pays, a change that has been well-received by customers.

AGL