Case Study: Health & Care Professions Council achieves secure, PCI DSS-compliant phone payments with Sycurio.Voice

Standards, performance and ethics for telephone payments are upheld using Sycurio.Voice

The Health and Care Professions Council (HCPC), a UK health sector regulator, faced the challenge of securely processing telephone registration payments while maintaining strict PCI DSS compliance. Their legacy system made compliance impossible and threatened their values of transparency, as standard solutions would have imposed severe restrictions on their staff. They needed a technology-based solution to handle card data without agent involvement.

HCPC implemented Sycurio.Voice from vendor Sycurio. The solution allows callers to enter card details via their keypad; the data is sent directly to the bank, masked from the agent and the call recording. This eliminated compliance issues and the need for onerous security measures. For HCPC, the results were a significantly reduced number of payment issues, a vastly improved agent and customer experience, and the preservation of a positive, open workplace culture.

Health & Care Professions Council

Guy Gaskins

Executive Director of Information Technology & Resources