Case Study: Amica achieves stronger payment security and seamless customer service with Sycurio.Voice

Amica Mutual Insurance Co. relies on Sycurioto “insure” superior customer service

Amica Mutual Insurance Co. was challenged with securing credit card payments taken by its customer service representatives over the phone to comply with PCI DSS standards. The company sought a payment security solution from vendor Sycurio that would simplify the workflow while maintaining its high standard of seamless customer service.

Sycurio implemented its Sycurio.Voice solution, which allows customers to enter payment details directly via their phone keypad while remaining in voice contact with the agent. The implementation was successful, taking Amica's data security to a new level. The solution eliminated the need to transfer calls for payment and received positive feedback from both customers and agents for its privacy and efficiency.

Amica

Gregory Calderiso

Assistant Vice President of Corporate Information Systems